Wednesday, June 25, 2014

How's your customer service?

Salam and good morning.

it's been a while since my last post (yes, i say this each time i write a post). Well, the thing that triggered me to write today was due to the incident that happened yesterday. Before i start, i should remind u that this post isn't about me, sabotaging an organisation or whatsoever but one should be reminded that as a customer, i have freedom to do so and my post today won't be that aggressive coz i'm not a good writer and i am here to speak just for the sake of sharing and awareness. okay enough for the introduction.

Actually i was about to tweet about this when i realised that "Tweeting is not enough. i should blog about this!! (monolog dalaman)" so here i am, after a year or so, blogging about some random topic about the incident that happened to me yesterday. Here we go. 




Yesterday, somewhere around 4pm, i was at the office doing my work and my IRDYNA HIJAB updates at the same time. Call me 'mengular' but i did finish my work okay. really jia? okay now,i was doing my work right, when my phone rang and the number that popped up wasn't exactly the number that i had in my address book. and at first i thought, nay...just ignore it. Unfortunately, i didn't listen to whatever my head told me to, so i picked up. 

The first 3 seconds i heard his (he sound a bit like a woman and i started imagining that he wears braces with a super neat haircut and hair gel to die for) voice. That's not the point though. The moment he started introducing himself, i knew that i've made a big mistake but i calm down and decided not to cut the conversation, YET. To be frank, we know where that was going. A bank, calling u, trying to get u to invest or take loan or insurance scheme. Where do u think this is going? well i know. He kept on talking and i replied "uh hmm...yea...okay..i know..uh-hmm..." malas layan tau but i decided to listen to him just because i felt kesian.

Public bank called me twice and i told them i was in a meeting and asked them to call me back. It's true u know. i thought the meeting was gonna finish early but i was wrong. they continued to discuss for maybe like an hour or two. ok that was last week. So he recalled that and said "u asked us to call in 1 hour time but u didn't pick up." i started to feel that "eh?are u trying to judge me or something?(monolog)" but i stayed cool and layan his explanation on scheme. I know it's their job to convince their customers but oh man the way he spoke to me was like shit. there u go. The conversation went on and on until he asked me whether there's anything that i didn't understand. So i took the chance to tell him that i got what i need for now, don't think i need these policies just yet. Before i got to finish my sentences, he cut me off and explained the relevance and advantage of his scheme. Yes, i waited for him to finish explaining things and spoke to him in a very very very nice way, telling him that i wasn't interested and i think i got what i need for now. Guess what?

What? (your monolog dalaman)

He cut me off before i even finish my sentences and...... HUNG UP!

Now, is this how your customer service center should be? i am super disappointed. we, as a customer understand that u're stressed at work just like everybody else but it's ur job to call and entertain ur customer politely. The other day when i received a phone call from girl also from the same bank, she was so polite that i was so amazed by the way she handled the situation. tabik spring bro! 

but when i faced this kinda situation, it came through my mind that they should look into it again and see where they went wrong. Customers aren't right all the time, but u can make them feel right indirectly by reverse psychology. it's not that hard pun kamon. T_T 

My advice to all who works in customer service department, please please please respect your customer and entertain them with respect. Don't be rude. Please. This might seemed small but u'll never imagine the power of customers. They can do wonders. ur ups and downs are 80% depending on ur customer's support and satisfaction. I hope u understand.

so that's the end of my story. Yes, i did mention about the bank that called me. i hope they read whatever that i'm writing today. Thank you for your service Public Bank. 

p/s : i realised that i didnt have much time for myself lately since i launched my IRDYNA HIJAB. feel free to follow us on instagram and facebook yea. Please have a look. I put my heart and soul into this. Hope u like it! :) 


Tuesday, July 2, 2013

The Brand new Mamajia Make Up Artistry


dah lama x update blog. As u all know, i've been working out with my new project for quite sometime : Mamajia Makeup Artistry which was previously known as MamaJia Bridal.

The new logo, finally. ;')

Mamajia's make up will make u glow like a princess ;D

This is a whole new experience and i'm looking forward to get through to the next stage. ^_^ Hopefully i'll get all the support from everyone.

So if u guys/girls are interested, please visit this page for more info!  :

Instagram : #mamajia

There's a promotion package available too! Check them out while promotion lasts!

Terima kasih sudi baca.

nota tapak kaki : diharapkan semua berjalan lancar.amin..

Thursday, December 6, 2012

my side income

pd siapa2 yg berminat untuk sewa baju pengantin,make up,hantaran,pelamin jangan malu2 ok uols.i bg special price skali dgn wedding photoshoot. ^_^

Monday, June 4, 2012

My Sipadan Mabul (3rd day) Adventure


minta maaf lovely people.was quite busy since i came back from tonnes of work to settle.however,this is the final post for my sipadan trip.hopefully this wont be the last one. ;)

1.what to expect on ur last day at sipadan?
-enjoy ur last day bfast
menus are different try em!

-cycle to the other side of the island for a swim and jacuzzi
Pagi2 x ramai org pn swimming pool.just nice for u to have ur own sweet time there.hehe.the trees are all over as shades for a calm and cool environment.

-appreciate the moment left
well,since it's the last day in Sipadan..i took as many pictures as i could and breath the fresh air.not to forget the starfishes we saw masa air surut.hihi.oh.u can also feed the fish at the cafe.amek roti kt situ je.FOC!

Well...basically tu lah 3 hari i kat Sipadan.i enjoyed every bit of's some cost info for u guys :

For our 3 days and 2 nights package :
Rm2200.boat tour to snorkelling spot and gears are not included.(last post i ckp included kan?i slh.sorry. -_-)

i hope this wont be my last vacation to Sipadan.If u guys ada yg plan nk g,pls let me know or at least write about it yea! ;)

Enjoy the pictures!

Sunday, June 3, 2012

My Sipadan Mabul (2nd day) Adventure

helo Sabah!helo Malaysia!

It's my second day here.and i had a blast.last nite was rough.hujan lebat.some tips for those who wish to stay here.keep ur shoes inside the room or else it'd be in the water the next day u wake usual,i'll give u guys some details about the things to do here and the cost info.ouh,before i forget,this is the place where u dont have to bring money g mn2 pun.each time u purchase anything,u'll be asked to sign and write down ur room number.the total amount purchased will be charged when u check out.brilliant enough? ;p okay jom take a tour with me.

1. What to do on ur 2nd day?
Firstly,watever u're paying for ur stay includes :
-snorkelling/diving package
-buffet for bfast,lunch,dinner
-other activities on the island(kayaking)

so u'll be expecting a snorkeling or diving trip on ur 2nd day.starts as early as 8am-2.30pm.for sipadan package,the dive sifu will bring u to 3 diving spots.

bonus details : food will be prepared for the trip and towels as well.

as for the gears,make sure to have ur gears ready at the jetty before 7.50.check gears with ur dive sifu.(sifu will introduce themselves to u on ur 1st day,during dinner)

It'll take u about 15mnts to get to Sipadan station for registration.if the waves are rough,20mnts.after registration,here comes the adventure!!!

u'll be served with foods and drinks after each diving dont worry of getting too tired okay? ;)

Tips : do not wear anything : studs,bracelet) or else u'll get the barracuda's attention.

: if the current kuat sangat,please wear ur life jacket.

:do not get panic when u see the super big fishes and big,dark cliff underneath.relax.they're not gonna bite u.

And the rest of the day continues admiring the ocean's turf and awesome fishes.(i saw 13 turtles,1 shark,2 barracudas,and millions of different kinds of fishes)

all in all,this is the best snorkeling experience thus far.i've been to some islands but nothing is better than Sipadan.thumbs up!well,now,enjoy the pictures!

P/s : dont have much pics for today.i'll upload more when i get home. ;)