How's your customer service?

Salam and good morning.

it's been a while since my last post (yes, i say this each time i write a post). Well, the thing that triggered me to write today was due to the incident that happened yesterday. Before i start, i should remind u that this post isn't about me, sabotaging an organisation or whatsoever but one should be reminded that as a customer, i have freedom to do so and my post today won't be that aggressive coz i'm not a good writer and i am here to speak just for the sake of sharing and awareness. okay enough for the introduction.

Actually i was about to tweet about this when i realised that "Tweeting is not enough. i should blog about this!! (monolog dalaman)" so here i am, after a year or so, blogging about some random topic about the incident that happened to me yesterday. Here we go. 

1

2

3

Yesterday, somewhere around 4pm, i was at the office doing my work and my IRDYNA HIJAB updates at the same time. Call me 'mengular' but i did finish my work okay. really jia? okay now,i was doing my work right, when my phone rang and the number that popped up wasn't exactly the number that i had in my address book. and at first i thought, nay...just ignore it. Unfortunately, i didn't listen to whatever my head told me to, so i picked up. 

THE FIRST!

The first 3 seconds i heard his (he sound a bit like a woman and i started imagining that he wears braces with a super neat haircut and hair gel to die for) voice. That's not the point though. The moment he started introducing himself, i knew that i've made a big mistake but i calm down and decided not to cut the conversation, YET. To be frank, we know where that was going. A bank, calling u, trying to get u to invest or take loan or insurance scheme. Where do u think this is going? well i know. He kept on talking and i replied "uh hmm...yea...okay..i know..uh-hmm..." malas layan tau but i decided to listen to him just because i felt kesian.

Public bank called me twice and i told them i was in a meeting and asked them to call me back. It's true u know. i thought the meeting was gonna finish early but i was wrong. they continued to discuss for maybe like an hour or two. ok that was last week. So he recalled that and said "u asked us to call in 1 hour time but u didn't pick up." i started to feel that "eh?are u trying to judge me or something?(monolog)" but i stayed cool and layan his explanation on scheme. I know it's their job to convince their customers but oh man the way he spoke to me was like shit. there u go. The conversation went on and on until he asked me whether there's anything that i didn't understand. So i took the chance to tell him that i got what i need for now, don't think i need these policies just yet. Before i got to finish my sentences, he cut me off and explained the relevance and advantage of his scheme. Yes, i waited for him to finish explaining things and spoke to him in a very very very nice way, telling him that i wasn't interested and i think i got what i need for now. Guess what?

What? (your monolog dalaman)

He cut me off before i even finish my sentences and...... HUNG UP!

Now, is this how your customer service center should be? i am super disappointed. we, as a customer understand that u're stressed at work just like everybody else but it's ur job to call and entertain ur customer politely. The other day when i received a phone call from girl also from the same bank, she was so polite that i was so amazed by the way she handled the situation. tabik spring bro! 

but when i faced this kinda situation, it came through my mind that they should look into it again and see where they went wrong. Customers aren't right all the time, but u can make them feel right indirectly by reverse psychology. it's not that hard pun kamon. T_T 

My advice to all who works in customer service department, please please please respect your customer and entertain them with respect. Don't be rude. Please. This might seemed small but u'll never imagine the power of customers. They can do wonders. ur ups and downs are 80% depending on ur customer's support and satisfaction. I hope u understand.

so that's the end of my story. Yes, i did mention about the bank that called me. i hope they read whatever that i'm writing today. Thank you for your service Public Bank. 

p/s : i realised that i didnt have much time for myself lately since i launched my IRDYNA HIJAB. feel free to follow us on instagram and facebook yea. Please have a look. I put my heart and soul into this. Hope u like it! :) 

   

The Brand new Mamajia Make Up Artistry

Hello!

dah lama x update blog. As u all know, i've been working out with my new project for quite sometime : Mamajia Makeup Artistry which was previously known as MamaJia Bridal.

The new logo, finally. ;')

Mamajia's make up will make u glow like a princess ;D

This is a whole new experience and i'm looking forward to get through to the next stage. ^_^ Hopefully i'll get all the support from everyone.

So if u guys/girls are interested, please visit this page for more info!  :

Blog : http://mamajiamakeup.blogspot.com/ 

facebook : https://www.facebook.com/Mamajiamakeup

Instagram : #mamajia

There's a promotion package available too! Check them out while promotion lasts!

Terima kasih sudi baca.

nota tapak kaki : diharapkan semua berjalan lancar.amin..

my side income

pd siapa2 yg berminat untuk sewa baju pengantin,make up,hantaran,pelamin jangan malu2 ok uols.i bg special price skali dgn wedding photoshoot. ^_^

My Sipadan Mabul (3rd day) Adventure

helo...

minta maaf lovely people.was quite busy since i came back from sipadan.got tonnes of work to settle.however,this is the final post for my sipadan trip.hopefully this wont be the last one. ;)

1.what to expect on ur last day at sipadan?
-enjoy ur last day bfast
menus are different everyday.so try em!

-cycle to the other side of the island for a swim and jacuzzi
Pagi2 x ramai org pn swimming pool.just nice for u to have ur own sweet time there.hehe.the trees are all over as shades for a calm and cool environment.

-appreciate the moment left
well,since it's the last day in Sipadan..i took as many pictures as i could and breath the fresh air.not to forget the starfishes we saw masa air surut.hihi.oh.u can also feed the fish at the cafe.amek roti kt situ je.FOC!

Well...basically tu lah 3 hari i kat Sipadan.i enjoyed every bit of it.here's some cost info for u guys :

For our 3 days and 2 nights package :
Rm2200.boat tour to snorkelling spot and gears are not included.(last post i ckp included kan?i slh.sorry. -_-)

i hope this wont be my last vacation to Sipadan.If u guys ada yg plan nk g,pls let me know or at least write about it yea! ;)

Enjoy the pictures!

My Sipadan Mabul (2nd day) Adventure

helo Sabah!helo Malaysia!

It's my second day here.and i had a blast.last nite was rough.hujan lebat.some tips for those who wish to stay here.keep ur shoes inside the room or else it'd be in the water the next day u wake up.hehe.as usual,i'll give u guys some details about the things to do here and the cost info.ouh,before i forget,this is the place where u dont have to bring money g mn2 pun.each time u purchase anything,u'll be asked to sign and write down ur room number.the total amount purchased will be charged when u check out.brilliant enough? ;p okay jom take a tour with me.

1. What to do on ur 2nd day?
Firstly,watever u're paying for ur stay includes :
-snorkelling/diving package
-buffet for bfast,lunch,dinner
-other activities on the island(kayaking)

so u'll be expecting a snorkeling or diving trip on ur 2nd day.starts as early as 8am-2.30pm.for sipadan package,the dive sifu will bring u to 3 diving spots.

bonus details : food will be prepared for the trip and towels as well.

as for the gears,make sure to have ur gears ready at the jetty before 7.50.check gears with ur dive sifu.(sifu will introduce themselves to u on ur 1st day,during dinner)

It'll take u about 15mnts to get to Sipadan station for registration.if the waves are rough,20mnts.after registration,here comes the adventure!!!

u'll be served with foods and drinks after each diving spot.so dont worry of getting too tired okay? ;)

Tips : do not wear anything shiny.eg : studs,bracelet) or else u'll get the barracuda's attention.

: if the current kuat sangat,please wear ur life jacket.

:do not get panic when u see the super big fishes and big,dark cliff underneath.relax.they're not gonna bite u.

And the rest of the day continues admiring the ocean's turf and awesome fishes.(i saw 13 turtles,1 shark,2 barracudas,and millions of different kinds of fishes)

all in all,this is the best snorkeling experience thus far.i've been to some islands but nothing is better than Sipadan.thumbs up!well,now,enjoy the pictures!

P/s : dont have much pics for today.i'll upload more when i get home. ;)

My Sipadan Mabul (1st day) adventure

helo Malaysia.helo sabahan! :D

I am indeed,so excited being here in Sipadan.ikutkan,i'm too lazy to update my blog.but since i have some request from my friends who're getting married soon,and searching for a perfect place for honeymoon,i think they need this.hehe.

1.How to get here?
So we flew from LCCT at 7am to Tawau.Arrived in Tawau around 10am.Flight was rough though.haha.The airport was good.peaceful.Once we got there,there's a van waiting for us.

Cost info : rm200/van

from airport,it took us 1hr40mnts to semporna.

From semporna,u'll need to take a boat to Sipadan.

Cost info : rm400/boat

soft reminder.it was a hell of a bumpy,wet,adventurous ride!seriously.haha.my advice is,bila nk naik boat tu,pakai baju ujan. ;p

once we got here,we've been given a brief explanation about the place and a glass of welcome drink.and a napkin.so fresh! :D then we had lunch.well of course,the food was awesome!!

2. What to do on ur first day at sipadan mabul water village resort?

-have a rest
after almost 6hrs journey,i believe i need a lot of rest.

-go cycling
Each room is provided with 3 bicycles.we cycled from our room to te other side of the island where u can also watch the BEAUTIFUL SUNSET.

-rent the gears for snorkelling activity
The rent shop is at the other side of the island.

Cost info : rm20 for snorkelling mask and free for life jacket.

fins are optional.if the current is not that strong,(ask for diver's advice)mask n jacket is good enough.

-Visit the heli dock
If u're lucky,u can see the turtles!n sea snake!

-enjoy saturday nite BBQ
we enjoyed an awesome bbq dinner.the seafood were all fresh ones.deliciously cooked!

Well,that's what i did for today.plenty of things to do here rite...so i'll keep u guys posted.enjoy the pictures! :)

New way of cleaning ur hands

How do u clean up ur hands? As for me, soap is the only solution. i dont really believe in wipes or any lubricants by Dettol like we have in markets. i believe u guys heard of it. Now what's wrong with soap or handwash we are using? Nothing's wrong with it isn't it? It's just the way we use it is wrong. Tell me now, how long does it take u to wash ur hands? 1mnt? 1 second? 2 mnts? As for me, i would say, hurm......... 4seconds MAX! Haha.. Maybe u'd think of saying this : "enough already..wat's with the numbers anyway, screw em....i wash my hands everyday!wats wrong with u man??" u see..as i been told by my sister this morning. "kak, do u know about squid handwash?" Honestly, i was thinking about a bottle with squid on top of it.well it's not totally wrong. I did gain some marks answering my lil sis's question. Google 'squid hand wash' or 'squid soap' then u know.hehe So wat's so amazing about this squiddy soapy thingy? 1. It Is an ink form type of handwash. 2. Once u apply, the ink won't wash off until 25-30 seconds of scrubbing and cleaning ur hands. It's the time recommended by doctors for a clean hands result. Genius isn't it?do not worry.The ink itself is chemically safe for human's usage.hihi. I might go and buy one of these.do u know where can i find it? :)

One of the most inspiring Malaysian

Helo.......

People........

i know i know..its kinda late for an entry.but i'm really in the mood of posting something.hehe..

as u guys know,in life, there are people who love to have and to be so called

HATERS!

i've been enjoying Ini Anwar Hadi channel on Youtube recently. And i thought he's supercool. at first, i thought

"nah,just another typical vlogger"

But i was wrong. He is truly an awesome guy who has a simply interesting point of views in almost every video.i dont think i'm even 10% like him.i love vlog and blog of course.but i just dont have it. So i just stick to my job.haha!

The question is :

Do u,ladies and gents,have haters?i bet u do.well,as far as i'm inspired, i think i have pretty good skills to handle em.not to say that i am a really good pretenders or what not.but really..u just need to bear this in mind;

"dont hate haters for what they did.they just dont get the idea of "i'm living my own life" yet.

Now thts interesting. Rite? What an inspiring nite. Owwwwww i want to be just like him soooo bad!haha.now's thats to much.

Okay.thats all for now. Check out Anwar hadi's vids on youtube just in case u r still not inspired by anything yet. Hehe.

Salam. ;)

warm greetings to all

hello all..

It's been a while since i last blogging. Quite bz now ni sebab~~~

I DAH KEJE!

dah nk msk 3 bln dah keje kt Subitec ni.

for u guys out there who just started ur carrier..i wish u all the best! :)

p/s : i will try my best to keep this precious little thing updated as there's too much to share.. :'>

Tragedi di kala hari raya thaipusam

I was excited to take a bus ride back to my hometown.so i bought a ticket at 7.30 just now.

Situation in the bus
•sunyi sepi
•peaceful
•5 guys
•1 girl (which is me)

as usual,i really need something to munch on whenever m travelling.so i bought a bread with sardin fillet n mayo on top.at 7.45,i thought it's time to head straight to the departure hall(m still amazed on how this place has incredibly turn to a place which is up to the standard).

gave my sister some tips on how to get out of this place and head straight home.she's still confuse n i bet she's still not sure of where she's heading now.hehe.

at the departure hall,1 uncle came up to me and asked me "best Thaipusam?"

i replied : "err.best?kot?saya x celebrate pun uncle."

he asked again : x g Batu Caves?

i replied again : x uncle.hehe.busy.

And i decided to leave the seat since the bus has arrived. -_-"

Adele - Turning Tables (LIVE AOL Sessions HQ)

Close enough to start a war
All that I have is on the floor
God only knows what we're fighting for
All that I say, you always say more

I can't keep up with your turning tables
Under your thumb, I can't breathe

So I won't let you close enough to hurt me
No, I won't ask you, you to just desert me
I can't give you what you think you gave me
It's time to say goodbye to turning tables, to turning tables
Under haunted skies I see
Where love is lost, your ghost is found
I've braved a hundred storms to leave you
As hard as you try, no, I will never be knocked down

I can't keep up with your turning tables
Under your thumb, I can't breathe

So I won't let you close enough to hurt me, no
I won't ask you, you to just desert me
I can't give you what you think you gave me
It's time to say goodbye to turning tables, turning tables
Next time I'll be braver, I'll be my own savior
When the thumb that cost me
Next time I'll be braver, I'll be my own savior
Standing on my own two feet

I won't let you close enough to hurt me, no
I won't ask you, you to just desert me
I can't give you what you think you gave me
It's time to say goodbye to turning tables, to turning tables
Turning tables, yeah, turning

a letter to a "she"

This is when i started blogging again.when my heart is crushed into pieces.when the whole thing is tumbling down on the ground,the blood spill all over the face,with the pride i've lost,i lost my faith in u.

i gave u everything i had when all i wanted was a true bond.I gave u my pride,my joy,my happiness,all that i could to see u stand on ur own feet.i gave u my shoulders each time ur tears drop.

all that i gave in, all i get now is a fake bond, torn up in pieces.

I hope i can hang on to whatever i've been hanging on to all these while. But i was wrong. My heart is full with disappointment, knowing that life could be so cruel, even with u in my heart and I cant seem to find another way out. 

The pain u caused makes me weep and bleed. 

I wish u'd be the one that I seek until my time has come. But I was wrong. 

baju raya sedondon tanda meriahnya raya.

assalamualaikum uols!

first an foremost, jom singgah and sokong blog mama i.die baru ada blog.follow lah di jom!!tggl comment sket.esp to those yg ske binatang. ^_^

wah..berhabuk truk blog!mcm biasa la i..bz x kn tmpt.hoho.pntnye raye kn.tp wat can i say..raya taun ni mmg superb lah!msk daging sampai 10kg kt penang tu, hbs licin. tgk la plak perut2 yg diisi.hoho.pape pn.nk ucap slmt hari raya pd semua yg sdg membaca ye. maaf zahir batin la kite bersama.kot2 ade tersalah bahasa, maaf ku pinta.hehe. 

mcm biasa...kite enjoy gamba raya yg x seberapa ni. ^_^

My beloved Family ^_^

Mama and Papa

my brother and sisters yg sentiasa mengarut. ^_^

3 dara.bbluekk!muntah hijau smpai berdarah anak tekak

cousin jauh ni.comel kn diorg? :)

skali rombongan raya mmg cmni.blum lg rombongan pengantin. ;p

toksu yg x pnah let us down dgn latahnya yg mengarut tahap dewa. ;))

 dah tgk kn?meriah gituuuuu~~hehe....k la uols.i nk wat announcement pnting.nnt i nk update psl tanaman organic sbb i ni dah mula jd pekebun tegar.celik2 mate je ingt sayur. i dah ade kebun sndri. canggih tu!hehe. nnt update lg ye.tata!lavyah! :)


tx 4 reading! ^_^

p/s : ade x uols taw mn event buat pertandingan nyanyi? ;D